Privacy and Data Policy
This Privacy Policy explains how Tropic Slots collects, uses and protects the personal information you give us when you register, play or otherwise use our services. We take your privacy seriously and set out below the types of data we collect, why we need it, how we keep it safe and the choices available to you as a user in the United Kingdom.
Types of data we collect
We collect information you provide directly and information generated when you use our site or app.
Personal data
This includes your name, date of birth, email address, postal address, telephone number and any identity documents you submit when verifying your account. We also record account credentials and contact preferences.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers, language settings and general geographic location. We use cookies and similar technologies to support sign-in, personalise content and analyse performance.
Transactional and activity data
We store payment and transaction details, deposit and withdrawal history, betting and gaming activity, game outcomes and related account balances. We also keep records of communications with our support team for quality and security purposes.
How we use your information
We use data to provide and improve our services, carry out transactions, prevent fraud, comply with legal obligations and support responsible gambling. Uses include account administration, payment processing, identity verification, customer support, risk monitoring, analytics and personalised communications where you have given consent.
Data protection practices
We protect your information using industry-standard technical and organisational measures, including encryption in transit, access controls and secure storage. Access to personal data is limited to staff and approved service providers who need it to perform their duties. We regularly review our security arrangements to help keep data safe.
Cookies and tracking technologies
We use cookies and similar tracking tools to remember preferences, enable functionality and measure site performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser or via the site cookie settings, but disabling certain cookies may affect how the service performs.
User rights
You have rights to access, correct and request deletion of your personal data, to object to certain processing and to withdraw consent where processing is consent-based. Requests are subject to any legal or operational reasons we must retain information, for example to complete transactions or to meet record-keeping obligations.
Access, correction and deletion
To request access, correction or deletion, contact our privacy team at [email protected] or use the account settings where available. We may ask for proof of identity before fulfilling requests. We will respond to legitimate requests in line with applicable data protection requirements.
Information sharing and third parties
We may share your information with payment processors, game and platform providers, fraud prevention services, analytics partners and third parties who perform services on our behalf. We may also disclose data where required by law or to protect the safety and security of users and our services.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you via your account. Please check this page periodically for the latest information.