Responsible Gambling Policy

We are committed to safer gambling and to helping our customers keep play under control. Our aim is to provide clear tools and support so that gambling remains an occasional, fun activity rather than a problem. If you ever feel your play is getting out of hand, please contact us and we will help you take appropriate steps.

Player protection principles

We put player safety first. That means offering practical controls, clear information and a straightforward route to support when needed. We encourage responsible play, honest account information and prompt action if risky behaviour is observed or reported.

Activity-control tools

What you can use

You can manage your play with a range of tools in your account or by contacting support. These include deposit limits, session time limits, loss limits, reality checks and short account breaks. If you need something more specific, contact support to arrange a bespoke restriction.

Deposit limits

Deposit limits help you control how much you add to your account. You can set daily, weekly or monthly limits to match your budget. Limits can be increased or decreased, though increasing may include a waiting period for your protection. To set or change limits go to your account settings or contact [email protected].

Loss limits

Loss limits allow you to cap how much net loss you can incur over a chosen period. This is separate from deposit controls and can be useful if you want an extra safeguard against overspending. Speak to support if you would like help selecting or changing a loss limit.

Time limits and account breaks

Use session limits and reality checks to keep track of time spent playing. Short breaks and time-outs are available for players who need an immediate pause. For longer-term concerns you can request self-exclusion which will prevent access to your account for the agreed period.

Self-exclusion

If you decide to stop playing temporarily or permanently you can request self-exclusion. We will act on your request promptly and provide information about returning to play safely. Contact [email protected] to start the process and our team will guide you through the options.

Signs of problematic behaviour

Warning signs can include chasing losses, spending more time or money than intended, borrowing to gamble, neglecting responsibilities or feeling anxious about gambling. If you recognise any of these in yourself or someone close to you, please seek help and consider applying limits or self-exclusion.

Tips for maintaining control

Set sensible deposit and session limits, stick to a budget, take regular breaks, don’t gamble when upset or under the influence, and avoid using gambling as a way to make money. Talk to someone you trust if you notice changes in your behaviour.

Professional help and support organisations

If you need further support, there are specialist organisations available in the UK such as GamCare, BeGambleAware and Gambling Therapy. These services offer confidential advice, practical tools and counselling. For immediate help with account controls contact [email protected].